This was my first of a blog on travel, written before I owned Schilling Travel. I wrote this in early 2012 in Las Vegas when I concluded on the phone the final details of buying this great agency. I revised it as I was preparing to do a major upgrade to our website. (Note: all of the blogs you see here are revised from their earlier publishing date of 2012-2017 and if not relevant have been removed.
While there was an ownership change, I assure you that the great service you get from Schilling Travel is still my priority. All of the agents are still with the agency, including the former owner, Linda Logman. She has run a tight ship, has an A+ rating with BBB, and I promised to continue the fine reputation of the agency well into the future. I have kept that promise since I took control of the agency in 2012.
I have been a corporate domestic and international traveler for more than three decades, and I understand their needs from the client side. In addition, I have traveled extensively on vacation. I have been cruising for over 40 years, and at the time I bought in 2012, I have visited all 50 states and 48 countries. Since then, I have added 8 more countries. I have led trips to the mountains and to the beaches. My most recent led trip was 132 people to Italy, Malta and Greece. And I have been responsible for many corporate travel events.
I have been in corporate life at 3M and its spinoff, Imation for over 35 years and have several other businesses that I have run. I have been involved in services businesses in my corporate life.
The primary reason I purchased a travel agency is my passion for travel. But the reason I purchased Schilling is because of the unrelenting commitment the staff has to customer service. This is sadly lacking in the online travel companies. We answer the phone. There is no voicemail calling tree. We know minimum connect times at airports, whether and how to get a visa, where you should or should not exchange currency, how to avoid the hotels whose pictures online are not representative of the place when you get there. And when a price is too good to be true. (Sadly, there is too much of that going on in the travel industry.)
Shameless plug. Contact the professionals at Schilling travel (email@example.com or 1-612-332-1100) for all your leisure or corporate travel needs.